Q:
How long does it take to process my order?
A:
Orders received (following credit or debit card clearance) by 12.00 pm (UK time) Monday to Friday will be despatched the same day. Orders received after 12.00 pm (UK time) will be despatched the next working day. Orders received over the weekend or during a public holiday will be despatched on the first working day after the break. All deliveries are subject to stock availability. If any item is out of stock you will be advised by e-mail the next working day.
|
Q:
How will my order be devlivered?
A:
UK deliveries are via Royal Mail using first class postage; allow 3 to 5 days from date of despatch for your order to arrive. Overseas delivery; allow 7 to 14 days for Europe and 12 to 24 days for the rest of the world. For shopping online orders weighing over 1500g we will endeavour to despatch the publication(s) by courier 1-3 day service. Any shopping online orders which are urgently required, customers should contact hvcapublications@welplan.co.uk or call us on 01768 860405 to make special delivery arrangements.
|
Q:
What do I do if there is a problem with a delivery I have received?
A:
Please contact us to discuss your order.
|